Refund Policy
Last updated:
Simple rules: an unused code can be refunded in full, and checks that fail are credited back automatically.
Unused codes
A code with no checks used can be refunded in full within 14 days of purchase.
Partially used codes
Checks that have already been used are not refundable. If something went wrong, contact us and we will review exceptions case by case.
Failed checks
If a check fails upstream or a file is rejected, the check is credited back to your code automatically. You don't need to ask.
How to request a refund
Email [email protected] from the address you used at purchase and include the last 4 characters of your code.
What happens next
Refunds go back to the original payment method. Card refunds usually appear within 5–10 business days; Alipay and WeChat Pay refunds may take longer. After a refund the code is disabled and can no longer be used.